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Scheduling In-Person Visits

Nov 15, 2022, 09:05 AM by MOSERS

If members have questions about their MOSERS retirement, life insurance, or long-term disability benefits, they can certainly ask those questions over the phone or by email. However, if they prefer, they can schedule an appointment in our office. There are several advantages to scheduling the appointment in advance rather than just stopping by. The biggest advantage is that members are likely to have a much shorter wait time if they have an appointment. Counselors are available to assist members from 8:00 a.m. until noon and from 1:00 p.m. until 4:30 p.m Monday through Friday. Our office is open during the noon hour for members who would like to drop off forms, however, we also have a drop box outside our office available 24/7.

Our benefit counselors can:
• Print off benefit estimates during an appointment
• Discuss retirement options
• Demonstrate how to retire online
• Provide personal assistance when submitting a claim for life insurance or long-term disability benefits
• And so much more!

Please encourage your employees to make an appointment in advance and to see our tips for in person visits.

If employees would rather meet virtually, instead of in-person, they can just let us know when they contact us to schedule an appointment. We will set it up through GoToMeeting, making it easy to connect one-on-one with a benefit counselor.