HR Update is a way for MOSERS to communicate benefit news and updates with human resource and payroll representatives. Check back often and sign up to receive our emails. 

  • Phoenix Update

    Sep 16, 2021, 8:12 AM By MOSERS

    If you attended Benefits U, then you received a sneak peek of Phoenix! Phoenix is the new pension administration system, which you will be using to interact with MOSERS starting in the next 12 to 18 months. Those who were able to join us at Benefits U saw how efficient and automated Phoenix will be as it interacts behind the scenes with SAM II and non-SAM II payroll files. This level of automation will improve the accuracy of our member data which ultimately increases customer service. Although there was a lot to take in with all the Phoenix demos, those that attended noticed the ease of use and how intuitive it is. There are errors and warnings built in to call your attention to invalid pieces of data that do not pass the controls programmed into the system. Phoenix will give you direction on what needs to be addressed and how. Think of it as having a personal assistant coaching you through the process.

    If those of you who attended were overwhelmed with all the information, don’t worry! Within the next few weeks, we will upload the recorded video session demonstrations to the Benefits U page. Keep in mind that this was only a sneak peek. Thorough training and ongoing support are in the future and will be provided closer to our go-live date. We cannot do what we do without YOU! Thank you for all of the work you put in to help serve our members.

    If you were unable to attend BU this year, stay tuned because we will be posting the recorded sessions in the coming weeks. Check the BU page for updates!

    We extended an invitation to attendees of Benefits U to ask for what they would like to see in Phoenix. Carson Lepper, Phoenix Project Manager, asked payroll reps to email with their requests using the following format “As a_______________I want________________so that _______________. To give you an idea of what a completed statement like this might look like here are some examples.


    As a payrep/human resource manager

    I want to access any member's service history

    so that if an employee has breaks in service, I can accurately calculate their Leave Progression Date for SAMII purposes.


    As a personnel officer at DPS

    I want the Eligible to Retire Report to allow me to select multiple organizations in one run

    so that I can run the organizations I am responsible for and see them all at one time.


    As a payrep/human resource manager

    I want a report of changes made to the submitted payroll file

    So that I can accurately request 1DEDs/NDED in SAMII.


    As a payrep/human resource manager

    I want the Phoenix/PMO support staff to be easily accessible during implementation, either via phone, virtual meeting, or email

    so that if I have difficulty uploading payroll, I have the extra support to walk me through the screens.

    If you submit an idea to we will reach out to you so we can fully understand your request. Providing your idea in the given format, allows us to begin thinking about the scope, complexity, and value of your idea. We look forward to hearing from you!

  • Employer Survey

    Jun 15, 2021, 8:25 AM By MOSERS

    Thank you to all who participated in the employer survey regarding our new pension administration system (PAS)! Your input will help us gauge the overall understanding of the PAS among employer representatives and help guide us regarding future communications to you about the PAS. We will continue to update you through HR Update and the upcoming Benefits U conference. 

  • New Pension Administration System

    Mar 17, 2020, 3:42 PM By MOSERS
    Phoenix Logo

    What & Why:

    We are building a new pension administration system (PAS)! MOSERS Integrated Benefits System (MIBS), our current PAS, was built in the late 1980s and has served us well for more than 30 years, but it is nearing the end of its life expectancy.

    This system is analogous to the central nervous system of MOSERS. Replacement is a significant undertaking. The PAS contains all demographic data (name, address, SSN, Member ID, DOB, bank account numbers, etc.), individual service dates, salary history, employment status, contribution balances and payment history for all members.

    It is the central hub for tracking and processing nearly everything MOSERS does related to benefit administration. Staff rely on it for accurately producing everything from routine correspondence, to Annual Benefit Statements, to pension inceptions, to member payments.

    Employers interact with the PAS to submit member payroll and service credit information, including the submission of changes such as terminations or leaves of absence. 

    It is the source of information, which MOSERS uses to interact with members from their date of hire until the final payment has been made to their last living beneficiary — a relationship that often spans many decades.


    We began serious discussion, analysis, and information gathering in 2015. In 2017-2018, we issued various requests for proposals and ultimately selected a team of vendors to help us build the new system. It is a multi-year project, which we have dubbed Phoenix. We expect to provide members, staff, and employers with a modernized system on an updated platform in late 2022.

    Who Will Be Involved?

    We have identified a group of 25 HR staff representing each of our different employers. We have been communicating via email with this group for several months. The HR reps in this group have been engaged, responsive, and provided a lot of valuable feedback. As the project progresses, there will be opportunities for involvement by other payroll/HR staff.

    How Can You Help?

    We will let you know when there are opportunities to provide input. Some examples include:

    • Staying informed – please watch for updates in HR Update and in emails from MOSERS
    • Providing input such as responding to surveys and providing information to MOSERS when requested
    • Testing and providing feedback as the new PAS is developed
    • Potentially incorporating new processes and procedures regarding employer reporting
    • Participating in training when the new PAS is ready for implementation