We are excited to announce that Phoenix is officially live! Thank you for your support and preparation leading up to this important step forward in how we serve you and our members.

HR/Payroll Representative Access

All HR/payroll representatives have been sent their Phoenix login credentials via email. If you did not receive a login email or are experiencing issues accessing the system, please contact us at employers@mosers.org or (800) 827-1063, option 2. We’re here to help ensure you have access to get started in Phoenix

Online Office Hours Start Next Week

To support you during this transition, we are offering online office hours beginning next week. These sessions are a great opportunity to ask MOSERS staff your questions in real time. Each session will be held virtually from 11:00 a.m. to 12:00 p.m. in Microsoft Teams. Look for your link to join the Teams meeting in your calendar invite. If there are no further questions during a session, it may conclude before the scheduled end time. See the schedule below:

Local Employers: April 21–23, May 1–2, May 5–7, May 16

SAM II Employers: April 24–25, April 28–30, May 8–9, May 12–15

We will send invitations for these online sessions by the end of this week to SAM II and Local employer representatives who have authorized access to Phoenix.

Action Required for SAM II Employers

If you have non-benefit-eligible employees listed as 50% FTE or more in SAM II, action is required to avoid payroll errors in Phoenix and potential retirement contribution withholding for those employees.

Option 1 (preferred): Update the employee’s FTE to 49% or less in SAM II.

Option 2: If the FTE must remain at 50% or more, email employers@mosers.org so we can add the employee to the Upload Override Table in Phoenix.

Payroll Reporting Reminders

Every time you pay your employees, you must submit your reporting group(s) payroll report in Phoenix.

SAM II Employers: Follow the SAM II Payroll Reporting Calendar in Phoenix to meet deadlines and avoid disruptions.

• If your reporting group(s) is impacted by a supplemental payroll cycle, Phoenix will generate a supplemental payroll report that must be submitted according to the same schedule as your regular payroll reports.
• Leaves of absence, terminations, and transfers are now reported to MOSERS through the SAM II daily file and will automatically update employee records in Phoenix. You no longer need to report employee status changes to MOSERS outside of the payroll reporting process in Phoenix.

Local Employers: You cannot upload your next payroll file into Phoenix until the payroll report for the prior pay period has been submitted. Refer to the Local Payroll Cycles in Phoenix flyer for timing guidance.