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Phoenix Update

Jan 16, 2025, 10:15 AM by MOSERS

As we approach the launch of MOSERS' new pension administration system, Phoenix, we want to share important updates and actions needed to ensure a smooth transition. Phoenix will improve accuracy, security, and efficiency, while sustaining and enhancing customer service. It will be the system used by MOSERS staff, HR, and payroll representatives to administer MOSERS’ pension, life insurance, and long-term disability benefits.

Timeline

We are currently targeting a spring 2025 go-live date. The deployment is right around the corner, and your participation is critical to the success of this transition.

HR Manager Webinar

Later this winter, we will host an online meeting for HR managers to provide:

  • An overview of Phoenix and how agencies will interact with it.
  • Key actions to prepare for the launch.

Details about the webinar will be shared soon, so please stay tuned.

Employer Training

We will offer online and in-person training sessions at MOSERS for HR and payroll representatives who currently interact with our system approximately one month before we go live. These sessions will ensure you are prepared to use Phoenix effectively.

Critical Pre-Cutover Actions

To facilitate the transition, we ask for your assistance with the following:

  1. Submit Employee Status Change Forms: Ensure all Leave of Absence/Back to Work, Termination, and Transfer forms are submitted for every employee before cutover.
  2. Enroll New Employees via SEBES: Complete new employee enrollments through SEBES prior to the system transition.
  3. Address Aged Accounts Receivables (AAR): Resolve all outstanding items on your agency's monthly AAR reports to ensure data accuracy.

Accurate data is vital for processing the first payroll file in Phoenix and will make the transition smoother for everyone.

Looking Ahead

We will share more updates as we finalize preparations this winter and confirm readiness for the spring deployment.

Thank you for your cooperation and dedication during this transition. Your partnership ensures that your employees and our members receive timely and accurate benefits they can depend on.

If you have questions, please don't hesitate to contact us by email at employers@mosers.org or by calling an Employer Services analyst at (800) 827-1063, option 2.


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