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We Need Your Help to Correct Member Data Errors

Feb 14, 2023, 09:59 AM by MOSERS

We collect contributions from you, our employer partners, to help fund retirement, life insurance, and long-term disability benefits for benefit-eligible state employees. 

Each month, we receive a record of the previous month's pay and contributions for all covered employees. Unfortunately, a small percentage of those records contain an error, or discrepancy, between the pay and contributions MOSERS expected to receive for an employee and what was actually received. 

There are two “Error Reports” within the Employer Login that must be worked each month to address pay and contribution discrepancies and ensure the accuracy of your employees’ benefits through MOSERS:

  • The Aged Accounts Receivable Report (for active employees)
  • The Terminated Report (for separated employees)

Employer representatives responsible for working the reports receive an email notification when a report is released and ready to work.  

As you may be aware, we are preparing to transition to a new pension administration system called Phoenix later in 2023. Due to closer integration with your payroll system, Phoenix will significantly reduce the number of payroll discrepancies that require your attention. Phoenix will even eliminate the need for you to submit a manual form to MOSERS when one of your employees has a change in status. We are confident that you will find the new system easy to use and more efficient. 

However, as we prepare for the transition, it will be vital that you stay current on monthly error reports in our current environment and submit any outstanding leave of absence, transfer, or termination forms to MOSERS. Having as up-to-date and accurate data as possible on that initial changeover to Phoenix will help to ensure a smooth transition and avoid a potential backlog of work if we don’t have the most current data for your employees. 

Maintaining the accuracy of member records is a joint effort between our staff and covered employers. Please don't hesitate to contact the Employer Services team with your MOSERS-related questions by emailing or calling (800) 827-1063 option 2.

For more information about error reports, please view our Aged Accounts Receivable and Termination Error Reports Video and Employer Error Report Webinar.