Meet with us in person!

You can schedule an appointment in advance to meet with a benefit counselor in our office. This will result in a much shorter wait time and allow us to answer all your questions about retirement and life insurance benefits.

Our staff is limited in availability. If you come to our office without scheduling an appointment in advance, you may have to wait for the next available time slot.

Scheduling an appointment is easy! You can contact us by calling (800) 827-1063 or (573) 632-6100. Our benefit counselors are always available to assist you over the phone or by email as well. All our forms can be completed online or mailed directly to you for your convenience.

How can we help you?

Our benefit counselors can:

• Print off benefit verifications while you are here.
• Update your banking information.
• Review and update your beneficiaries.
• Assist you with submitting a new tax withholding form.* 

And so much more!

Counselors are available to assist you from 8 a.m. to noon and from 1 p.m. to 4:30 p.m., Monday through Friday. Our office is open during the noon hour so you can drop off forms, but we also have a drop box outside our office available 24/7.

Meet with us virtually!

We also offer a virtual counseling option delivered through Microsoft Teams. This makes it easy to connect one-on-one with a benefit counselor to obtain information about your MOSERS benefits, all from the privacy of your home.

If you would rather meet virtually instead of in person, just let us know when you contact us to schedule an appointment in advance.

*MOSERS staff does not provide tax advice and cannot advise you on how to fill out tax forms or your tax liability as it pertains to your MOSERS pension. We suggest you contact the IRS and/or a qualified tax advisor to determine your tax liability and withholding amounts.