• Secure Online Access: Log in to access your benefit information through myMOSERS, our secure online portal. This portal utilizes enhanced user authentication and helps protect against unauthorized access to your pension information.
• Multi-Factor Authentication: To improve the security of your personal information, our new pension administration system will require multi-factor authentication (MFA) when you log in to myMOSERS. This means you will need to provide your password and an additional layer of verification, such as using an authenticator app or confirming your identity through a text message or email. We will provide you with more information as we get closer to rolling this out.
• Security Monitoring: Our IT team actively monitors our systems, networks, and security processes to ensure they meet the highest security standards. By monitoring any potential risks, they protect your account and personal information.

To keep your account secure, there are steps YOU can take in addition to the measures we have in place to protect your personal information:

1. Create Strong Passwords: We recommend creating a strong and unique password for your myMOSERS login. Your password should be more than 15 characters long and include uppercase and lowercase letters, numbers, and special characters. It's important to avoid using the same password for any other websites that you might use. We suggest using a reputable password manager to create, store, and manage all your passwords. If you need to create an online ID and password for myMOSERS or haven't logged in recently, now is a good time to do so.
2. Watch Out for Scams: Be cautious of suspicious emails, text messages, or phone calls asking for personal or financial information. MOSERS will never request your sensitive information through email. Avoid clicking on links or downloading attachments from unknown sources, as they are likely phishing scams designed to steal your personal information. If you receive a message from MOSERS and are unsure if it’s a phishing attempt, please contact our office, and we can verify whether MOSERS sent it.
3. Be Alert and Report: Remember, every time there is a log in attempt on your myMOSERS account, you will receive an email notification. If you ever receive this email and are not actively trying to log in, please contact MOSERS as soon as possible. If you report unauthorized access, we will ask your permission to lock your MOSERS online account and work with you to investigate the login. The sooner you report, the better!
4. Relax, Don’t React: If you receive an urgent message, relax, stop for a moment, and think. Ask yourself – Is this a normal means of communication for this person or organization? Can you look up the number or sender and call them to verify the request? – Always verify the source of any email or message that you receive.