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Your Input Matters to Us! – Results of Phoenix Training Survey

Oct 13, 2022, 07:46 AM by MOSERS

Thank you to everyone who participated in our recent Phoenix Training survey! We offered the survey to 401 employer reps and received responses from 132 reps from 31 different agencies, which is a great response!

In case you are not familiar with Phoenix, it is MOSERS’ new pension administration system, which contains all the demographic, service and salary, and contribution data needed to administer benefits for all MOSERS members. As the source of this vital information, you, the employer representatives, will be interacting directly with Phoenix. 

We anticipate going live with Phoenix in the Spring of 2023, so we are developing training for you now. We are confident you will find Phoenix to be intuitive and user-friendly and that it will provide you with more access to important benefit information for your employees.

Here is a summary of what we learned in the most recent survey:

  • 62% of respondents work in Central Office whereas 38% work at a local facility
  • 56% of respondents have been interacting with MOSERS as an employer rep for more than 5 years
  • 83% said they spend less than 5 hours per week interacting with MOSERS
  • 69% prefer online training; 26% prefer in-person training in Jefferson City; 5% prefer in-person training in “my area of the state”
  • 99% prefer daytime training
  • 82% have a work laptop they can bring to in-person training
  • 16% (20 people) volunteered to review materials and demo training prior to the full rollout (Thank you!)

When we asked how well informed you feel you are regarding Phoenix, the responses were:

  • 7% - very well informed
  • 34% - somewhat informed
  • 40% - a little informed
  • 19% - this is the first I’ve heard of Phoenix

Watch HR Update for announcements about training beginning in early 2023!