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COVID-19

In light of the COVID-19 Coronavirus situation, the Missouri State Employees' Retirement System (MOSERS) is proactively taking action to ensure the continuation of vital benefit services to our members while also protecting the health of members, staff, and other stakeholders.
  1. Pension payments will continue as usual.
  2. March 17 - April 23 PreRetirement Seminars will be online only.
  3. All April and May 6 Coffee Break Seminars are cancelled.
  4. MOSERS office buildings are closed to visitors.

March 23, 2020 Update

Benefit Payments will be Sent on March 31, As Usual

Despite state office closings announced today, rest assured that MOSERS will continue to issue benefit payments on the last working day of the month. Of our more than 50,000 MOSERS retirees and benefit recipients, all but 850 receive their monthly benefit payment by direct deposit. We will have a small number of staff in the building to process the paper checks and put them in the mail on March 31.

Any calls and emails will be routed to MOSERS benefit counselors and other staff members, who are working from home. Our entire staff remains available to assist you and will continue providing member services and other core business functions during state office building closures.

Background: Governor Parson announced today he is closing the Capitol and state office buildings throughout the state to the public, effective Tuesday, March 24, 2020 until 12:01 A.M. Monday, April 6, 2020 unless extended. Once this was announced, we received numerous calls from retirees asking about their benefit payment. We understand your concern. Rest assured that we will send your monthly benefit payments as usual.

 

March 18, 2020 Update

Office Closed to Visitors; Staff Remains Available to Assist Members

Beginning Thursday, March 19, 2020, the MOSERS office buildings will be closed to visitors. We will contact members who already have appointments to reschedule them. We are taking this action to help keep our members, staff & their families, and all of our stakeholders safe and healthy during this time.

Benefit counselors and other staff members remain available to assist you and to continue providing member services and other core functions. We will continue to issue benefit payments on the last working day of the month.

Please utilize the following options until further notice:

  • Call us at (800) 827-1063 or (573) 632-6100, option 1.
  • Email us at: mosers@mosers.org
  • Submitting forms online through myMOSERS (watch our myMOSERS login video tutorial if this will be your first time logging in)
  • Sending documents by mail, fax or email.
    • Mailing Address: PO Box 209, Jefferson City, MO 65102-0209
    • Fax: (573) 632-6103
    • Email for forms: forms@mosers.org
  • Watch our website for updates: www.mosers.org
  • The precautions we have put in place may result in longer than normal wait times on the phone or slightly delayed responses by email. We ask for your patience and understanding as we strive to provide the best possible service to all members.

    We will keep you informed of any additional changes or cancellations as this rapidly changing situation evolves.


March 16, 2020 Update

Benefit Payments

Direct Deposit: Pension payments will continue as usual.

Paper Checks: If you are still receiving a paper check, we encourage you to sign up for direct deposit immediately. With direct deposit, you will receive your benefit payment sooner and it will go directly into your account without you having to leave home. Submit a direct deposit form or contact a MOSERS benefit counselor for assistance. If the current situation worsens, it is possible that future paper checks could be delayed.


Ready to Retire/PreRetirement Seminars - Conducted Online Only

We will offer the following (to those who have already registered) as online webinars rather than in-person seminars.

We will send your packet to you with your benefit estimate(s) and session materials. MOSERS staff will contact you by email or phone and provide information on how to participate in the webinar. We appreciate your understanding and flexibility given the unusual circumstances!

General State Employees - Conducted Online ONLY

  • March 17 in Jefferson City
  • March 19 in Blue Springs
  • March 25 in Farmington
  • March 26 in St. Louis
  • March 31 in St. Joseph

Please watch our website for updates on future seminars.

University Employees - Conducted Online ONLY

  • April 1 in St. Joseph at MO Western
  • April 2 in Kirksville at Truman
  • April 9 in Warrensburg at UCM
  • April 15 in Maryville at Northwest
  • April 16 in Maryville at Northwest
  • April 22 in Cape Girardeau at SEMO
  • April 23 in Cape Girardeau at SEMO

Other - Special Requests

We also have other sessions scheduled for March and April by special request. We will be in contact with the session organizers. If you have any questions about such sessions, contact your HR office or MOSERS at education@mosers.org or call (800) 827-1063 or (573) 632-6100, option 1.

Coffee Breaks

We have cancelled the following Coffee Break seminars for retired MOSERS members. We will reschedule these at a later date and notify all who are registered. If you are registered for, or interested in attending another Coffee Break seminar, please watch our website for updates.

  • April 7 in Jefferson City at MOSERS - Cancelled
  • April 21 in Jefferson City at MOSERS - Cancelled
  • April 30 in Fulton at Callaway Electric Cooperative - Cancelled
  • May 6 in Columbia Police Department Regional Center - Cancelled

Appointments and Office Visits

If you have a scheduled appointment with a MOSERS benefit counselor, please consider switching to a phone appointment instead. Contact us at mosers@mosers.org or call (800) 827-1063 or (573) 632-6100, option 1, to switch to a phone appointment or to reschedule.

In keeping with state and federal recommendations, we offer the following options:

  • Submitting forms online through myMOSERS (watch our myMOSERS login video tutorial if this will be your first time logging in)
  • Sending documents by mail, fax or email.
    • Mailing Address: PO Box 209, Jefferson City, MO 65102-0209
    • Fax: (573) 632-6103
    • Email: mosers@mosers.org
  • Calling us at (800) 827-1063 or (573) 632-6100, option 1.

MOSERS Staff and Facilities

As of this update, all MOSERS staff members are reporting to work as usual. While no staff members have tested positive for COVID-19, all staff members have been instructed to exercise good judgement and stay home if they or a family member becomes ill, even if symptoms can be managed with medication.

We have cancelled or restricted all staff travel and continue to review on a case by case basis. We are also defaulting to cancelling any business visits to our offices, unless absolutely necessary.

We have a business continuity plan in place. As part of our annual business continuity staff trainings, we have tested our processes for performing critical business functions remotely or by using alternative methods.

Our staff has elevated cleaning measures and are spending extra time disinfecting door handles, conference room furnishings, bathroom surfaces, etc.

The precautions listed above, which we are taking to safeguard the health of our members, staff, and stakeholders, may result in longer than normal wait times on the phone or slightly delayed responses by email. We ask for your patience and understanding as we strive to provide the best possible service to all members.

We will keep you informed of any additional changes or cancellations as this rapidly changing situation evolves.

Consult these additional resources for up-to-date information:


COVID-19 Health Safety Tips

As the COVID-19 Coronavirus situation evolves, please know we hope you and your family remain healthy and we hope for the recovery of any who have been affected.

While the number of confirmed cases in Missouri is small, the Centers for Disease Control and Prevention (CDC) still recommend precautionary measures:

  • Avoid close contact with people who are sick.
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol hand sanitizers with 60% alcohol are also effective.
  • Try not to touch your eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue.
  • Stay home when you're sick (and keep sick children home from school).
  • Clean and disinfect frequently-touched objects and surfaces.

The symptoms for COVID-19, which occur 2-14 days after exposure, as stated by the CDC are:

  • Coughing
  • Fever
  • Shortness of breath

People at higher risk of getting very sick from COVID-19 are encouraged to limit outings, avoid large gatherings, telecommute if possible, and stay home if they are sick. This population includes older adults, individuals who have compromised immune systems, and individuals who have serious chronic medical conditions like heart disease, diabetes, and lung disease.